Operations Overhaul

Leadership are under pressure - with no transparency about what is ACTUALLY happening day to day. Teams are under pressure - to do more. Decisions are made everyday, but no one knows who is deciding what and why. Teams are busy, but don’t know what is important and why - there is a lack of clarity on jobs to be done. People use excel, PowerPoint and email to do work - the same work every day - no one has made it easier. There is no real understanding of which work is an operational commodity - and which is valuable to customers. The processes, the standards, the ways of working, the model is the result of layers added over time; and it’s not fit for purpose. 

We will compare your operations model against your future vision and strategic choices. We will look at what your people do, how they do it, and the quality with which they do it — against your Brand and Business objectives. We will understand what your customers value and what they don’t, and we will then redesign your operations. There will be simpler processes, simpler ways of collaborating, simpler decision-making frameworks, simpler measurement & reporting, and a simple set of activities and jobs to be done.

With a simpler operational model  we will now choose how technology will be used to create strong operational foundations. We will create a blueprint for how human workflow, insight, data-flows and automation will work. Defining the right tools that will allow you to understand how well your operations is working, where things are breaking down, and what can be improved brings the blueprint to life. With careful consideration to costs we will help transition and sunset to the right technologies for you. And yes - if AI is appropriate it will be implemented.

The most critical part of your operations are your people. We don’t ignore them. No new process, structure, standards, procedures or tools will work without lifting your people. We do that by helping them to understand the intention with which they do their work. We will help them interact better together - fewer swirling meetings, fewer emails to respond to, less indecision, more accountability, common ways of measuring things. We help make work beautiful - so the new ways of doing things are much more attractive than the old ways — delivering change at speed. 

An organisational structure and some processes mapped out on PowerPoint slides, handed to people employed to follow a written job description will not deliver your winning advantage. Strong operations need to be designed to help you ensure your people are enabled to do what they can do best. Onboarding new people, increasing skills that can be applied each day, creating less confusion, and increasing the velocity of delivered work Is often vital work that requires an overhaul and behavioural shift. 

You will have lower costs, faster speed to market, happier teams and the margins that support your commercial goals. No team works well without the structures, standards, guidance and coaching that guides them towards a winning formula. 

• Ops model design
• Process design
• Talent academy
• Operations management
• Employee engagement planning
• Brand training
• Implementation planning
• Behaviour design
• Executive internal communications
• Transformation leadership coaching for executives
• Creative operations process design
• Technology solution architecture
• Vendor selection